UserTesting Business Operations Analyst

Business Operations Analyst

Company Description

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on­demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description

The Business Analytics team provides business intelligence, performance management and analytical frameworks to drive UserTesting’s most important operational and strategic decisions. The core responsibility of the team is to curate and track the company’s goals and KPIs that map to the Company’s business goals. This is an ever­evolving process that requires a deep understanding of the operational performance of each department, and the ability to measure the most important leading and lagging indicators of performance. Senior executives rely on this team to synthesize data into actionable metrics that drive strategy. The team not only reports on these metrics, but also works closely with each department to develop and drive company level growth and efficiency initiatives around customer acquisition, customer retention, product adoption and innovation.

This is an exciting opportunity for a graduating student looking to apply analytical and strategic skills to the wide range of business operations challenges at a fast­growing, venture­backed Silicon Valley startup. As the company continues to grow as the leading platform of human insights for better product and user experience, there will be exciting opportunities for more responsibilities within the team or for related operations and management roles in other departments.

Responsibilities include:

●Work closely with the Business Operations team to create, maintain, and drive the strategic

narrative around the company’s KPIs and metrics, develop baseline measures, set goals an

processes for updating and reviewing KPIs, use KPIs as drivers for business performance in

a fast growing, rapidly evolving market.

●Analyze business operations data to develop compelling recommendations around complex,

multi­faceted business strategy problems; be able and excited to defend your opinion, learn

to utilize the right medium and method to deliver your message to a range of audiences from

senior executives to department managers to fellow operations managers.

●Collaborate with different departments (sales, marketing, customer management, product,

engineering) to drive to create scalable operational improvements through better planning,

goal setting, forecasting, performance tracking and process optimization.

●Support and collaborate on improvement reporting infrastructure such as data warehouse,

analytics platform, and deliver standardized executive and managerial level reports that are

optimized for the delivery of actionable information.


●New, or recent, graduate with a BA/BS from an undergraduate institution with an academic

focus on quantitative and analytical subjects; relevant majors include: Management Science,

Engineering, Computer Science, Economics, Mathematics, Statistics or Business

Relevant intern experience is highly desirable

Strong data manipulation, analysis and presentation skills in both Microsoft Excel and SQL

Familiarity with statistical package or programming tools like Python, R and/or STATA

Entrepreneurial, independent and creative in problem solving

Collaborative, reliable and adaptable team member

Innate intellectual curiosity and eagerness to learn new skills and acquire new knowledge

around business growth, entrepreneurship, and technology innovation

Meticulous attention to detail, strong communication skills, strong organizational skills and

the ability to adapt to the rapidly changing environment and priorities of a technology startup

To Apply:

Please send your resume to Michael Limandibhratha at